My energy supplier has gone bust

>>Why thank you for that benefit, I have missed being patronised in an abrupt manner.

I would have said dismissed rather than patronised but, semantics to one side, you are most welcome.

>>Who said I don't accept what the situation is, and the need to deal with it?

Buggered if I know, certainly not me. However, if you feel the cap fits.......

My point was that when he was saying it you could get a fixed tariff for the same as the capped variable ones. So you were fixed for 2 years. Using my actual usage figures for gas and electric meant the monthly cost on the EON Next fixed 2 year deal were fractionally more than the Octopus variable rate. But I knew the cap would increase this year.

As it happens I kept an eye on the EON Next tariff and the newer versions that kept replacing the one I was on and within a few weeks the monthly cost had gone up by over £80! Note I can leave at any time without penalty.

What are the standing charges for those tariffs? That can make a difference too.

Mines not gone bust but they've had me over with very sharp practice.

As detailed here already I'm with So Energy. Until January I was on a 1 year fix called So Bluebell. At the end of that I was told I'd migrated to the capped So Flex tariff.

Last Saturday, after the new April cap rates had been announced, I had a look at So Energy's website to seek confirmation of how I might be affected.

Usually when I visit, eg to log my meter readings, I need to sign in. This time I was already signed in with the screen showing, on the left my current capped rates. On the right was a bright shiny invitation to consider whether I could save by going to their one or two year So Guava fixed rate.

Whilst there's nothing in public information from sources like Martin Lewis or Citizens Advice that any fixed rate deal is worthwhile I thought I'd see what the trend was compared to the post April Cap.

Literally two mouse clicks later, with no warning or anything clear about T&C or actual prices I got a welcome to your new tariff screen. From 05/02 I'm paying 37.08p for daytime electricity and 8.58p for gas.

The capped rates now are 21p and 4p respectively increasing to 28p and 7p from April. As they didn't take my February DD and the first under the new tariff is not due until March I' very rapidly accruing a mahoosive debit balance.

I feel I've been 'done'. There should be not even a hint of being better off on a fix where that's patently impossible.

I emailed immediately as their phone lines are Mo-Fri and are apparently under unprecedented call volumes.

No reply so far.

What does the panel think I should do next?

Sounds like the wording of what you were clicking for was wrong. Wow 37.08p per unit of electric plus a daily charge?? Wow. I switched to EON last September for the October when my Octopus tariff ended. I think I pay 19p/kW for electric plus a daily charge and then 3.8p/kW for gas plus that daily charge.