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Post by EspadaIII on Dec 19, 2019 10:05:53 GMT
Espadrille received all the net monies following the sale of our house.
To enable the sale of my father's house to us, we arranged, as agreed with the lawyers, that we would simply transfer the agreed amount to his account, over which I have control as well as him, provide proof of the monies in his account, and then the lawyer would effect the sale.
So yesterday Espadrille went into Santander and did a Chaps payment. It did not arrive and neither bank seem overly bothered. Santander say we have to wait two more days to raise a trace, NatWest say the money has not been seen by them anywhere in their system.
How do I escalate this so I get some proper response?
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Post by Humph on Dec 19, 2019 10:19:50 GMT
If you have a branch to visit, I'd be asking to speak to the most senior person on site.
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Post by EspadaIII on Dec 19, 2019 10:48:20 GMT
She's just done that and it has been escalated to a team which deal with this. Seems that the idiot who did the Chaps inputted one digit too many! Surely there are only eight digits so the field cannot accept more than that?
Can we close every bank in the UK and start afresh with brand new IT that makes it idiot proof.
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Post by commerdriver on Dec 19, 2019 13:47:54 GMT
Can we close every bank in the UK and start afresh with brand new IT that makes it idiot proof.
Having worked widely with banking IT in the last 10 years the only answer to that is a resounding No.
In your particular case the sending bank should take responsibility and fix this for you, the CHAPS system, while old does not , by and large, make mistakes. It will handle requests as it gets them and if your bank screwed up the send that's where you need to point your anger and pressure.
Hope it gets sorted out for you
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Post by EspadaIII on Dec 19, 2019 18:03:23 GMT
Progress being made. Santander have admitted it's their fault and what they will do to recover and send the money in the right direction.
It just needs to happen....
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Post by Humph on Dec 19, 2019 18:16:48 GMT
I've asked my wife about this on your behalf, she works for a different bank but spent many years handling what they call "complex queries" aka cock ups.
I think the thing will be that various levels of seniority permit the movement of cash up to given amounts. So a junior person can authorise up to £100K, a more senior person up to £250K and so on. Given that your sum is likely to be rather more than that, I'd guess any delay is in it getting far enough up the food chain while backsides remain covered.
Whoever lashed up will be getting a kicking, their boss will be getting a kicking, their bosses boss will be getting...
Well, you see how it works...
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Rob
Full Member
Posts: 2,723 
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Post by Rob on Dec 19, 2019 18:44:00 GMT
I hope it's sorted ASAP. This should not have been possible with the account number too long surely? Unless longer account numbers possible in other countries? (Is CHAPS international?)
When the house I'm currently selling for probate, I'm now wondering for safety of money whether to pay the fee and get it electronically from the solicitor or accept a cheque. It's partly to do with I am going away for a week shortly after the sale should complete and therefore I'd have a lot of money in the probate account. Not entirely comfortable with that. Before I can distribute I need to sort out the final accounts (if you know what I mean).... and then distribute my wife's share across various accounts etc.
How would any of you feel about having many times the guaranteed banking limit in an account. Admittedly mine was opened as a probate account and appears as a business one when I login with the Barclays app.... Not sure if that's any safer.
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Post by Humph on Dec 19, 2019 18:57:09 GMT
It is Rob, way safer. The bank will roll over if they lash up, but, it can take too long, way too long, for the reasons I hinted at above. Lashing up with large amounts is a really bad career move in a bank and has a lot of potential collateral damage internally. Especially if money has actually gone somewhere it shouldn't. But, ultimately, it's covered.
My wife specialises in banking fraud ( or to be clear, the solving of it ! ) They can find it, no matter where it's gone.
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Rob
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Post by Rob on Dec 19, 2019 19:38:07 GMT
I was thinking more along the lines of the meltdown of banks in 2008 and the fact only so much is guaranteed. My bank is Barclays and probably safe enough for a few weeks.... but who knows... Boris might do a lot of damage quickly.
When we purchased this house we 'paid' for a CHAPS transfer - two in fact. One for the deposit and the other for the balance. Never paid for the second for some reason but that's approaching 10 years ago now.
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Post by tyrednexited on Dec 19, 2019 20:12:52 GMT
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Rob
Full Member
Posts: 2,723
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Post by Rob on Dec 19, 2019 22:21:00 GMT
Thanks for that TE... Barclays when I opened the account for probate mentioned 6 months but didn't say much else. Since this is probate looks like I am okay.
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Post by EspadaIII on Dec 20, 2019 11:15:19 GMT
The money arrived overnight and Santander has no idea what has happened or how and why it did arrive!
Phew
Told Espadrille to move to a bank that operates like banks used to. As a business and personally I use Handelsbanken. Scandanavia's largest bank and growing in the UK. They have bank managers you can visit and support staff who know you. It's marvellous.
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