Deleted
Deleted Member
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Post by Deleted on Jul 30, 2019 20:29:47 GMT
Interviewed a building surveyor candidate today. Part way through he has to take a call from the Audi. Seems that his four week old A5 caught fire last week. Something electric in the passenger seat. Seat destroyed and a bit of trip but caught it in time.
Audi not overly helpful about fixing or replacing...they have loaned him a Q5 but it's too big for his wife.
Insurance job or does the panel think Audi should replace?
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Avant
Full Member
Posts: 691 
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Post by Avant on Jul 30, 2019 22:37:04 GMT
This from Ask HJ:
"The Consumer Rights Act 2015 covers all goods but is of particular interest to carbuyers, given the significant cost of purchasing a car and the subsequent impact if things go wrong.
A clause in the law known as "early right to reject" specifies that any fault found within 30 days of buying a product entitles the buyer to a full refund. After that period, but within six months, the seller or manufacturer has one opportunity to replace or repair. If that fails, the customer is then entitled to a full or part-refund.
The specifics of the new law are designed to make it clearer for both sellers and buyers, according to the Citizen’s Advice Bureau, as well as handing more rights to the consumer. Practical examples and a more detailed explanation of the new law can be found at the Citizen’s Advice website, by clicking here.
In more extreme cases, the new Act also gives buyers the chance to settle disputes with a seller more quickly and cost effectively, using an Ombudsman rather than going through the courts. This is known as Alternative Dispute Resolution."
4-week-old last week sounds as if he's now over 30 days. I think the dealer (not Audi UK themselves) needs to satisfy the customer that the fault can't also happen to the driver's seat, possibly with him sitting in it.
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Post by lygonos on Jul 30, 2019 23:45:12 GMT
Fake news.
Only EVs catch fire as any fule noes.
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