Mini customer service
Mar 27, 2019 7:29:49 GMT
Post by Deleted on Mar 27, 2019 7:29:49 GMT
Espadrille's Mini Clubman had two curious problems necessitating a trip back to the dealer.
First was one of the two boot doors coming unlatched without command and the second was a rattle from the engine bay.
The dealer was very good in terms of communication and customer service; taking the car in on a Sunday, diagnosing and fixing the rattle by fitting 'a new air box' and delivering the car back. But despite playing with the keys and settings the rear door refused to swing open at the push of the button.
It was only when I realised, when the service man brought the car back, that a rubber boot attached to the latch on the other door was proud that the problem was resolved. I refitted it and it worked perfectly; in fact the original problem was probably caused by this ill fitting boot as well.
Simple solutions are too complicated for dealerships. Luckily it was all under warranty.
First was one of the two boot doors coming unlatched without command and the second was a rattle from the engine bay.
The dealer was very good in terms of communication and customer service; taking the car in on a Sunday, diagnosing and fixing the rattle by fitting 'a new air box' and delivering the car back. But despite playing with the keys and settings the rear door refused to swing open at the push of the button.
It was only when I realised, when the service man brought the car back, that a rubber boot attached to the latch on the other door was proud that the problem was resolved. I refitted it and it worked perfectly; in fact the original problem was probably caused by this ill fitting boot as well.
Simple solutions are too complicated for dealerships. Luckily it was all under warranty.
