Banking incompetence
Apr 5, 2017 19:52:12 GMT
Post by Deleted on Apr 5, 2017 19:52:12 GMT
To start with, it was staff (my staff that is) incompetence, sending some money my way into account rarely used and not into my regular account. Couldn't understand why the money had not arrived. A bit of digging solved that conundrum. Realise it has gone into my RBS account for which I have limited online banking function and I can't transfer it out.
So, wander down to the nearest branch (round the corner - hallelujah) and they say they will sort it but the only way to deal with it is to either withdraw it cash (not likely) or CHAPS it to my usual account at a different branch at a cost of £20. OK I say - lets the CHAPS deal with it. They fill out a form with the correct account details, I sign it and " the money will be in your account before close of business". We just need to fax it over....
Errr - its not arrived. It's still sitting in RBS....
Did they simply forget to fax it over???
So, wander down to the nearest branch (round the corner - hallelujah) and they say they will sort it but the only way to deal with it is to either withdraw it cash (not likely) or CHAPS it to my usual account at a different branch at a cost of £20. OK I say - lets the CHAPS deal with it. They fill out a form with the correct account details, I sign it and " the money will be in your account before close of business". We just need to fax it over....
Errr - its not arrived. It's still sitting in RBS....
Did they simply forget to fax it over???
