Broadband Renewal
Apr 5, 2017 16:31:57 GMT
Post by tyrednexited on Apr 5, 2017 16:31:57 GMT
...it's that time again.
I always find it a bit of a pain, especially if the last renewal had introductory offers, etc. I hate the process of changing to a new supplier (which, of course, is often only a "threat" to be used, rather than a real prospect), and at some point in almost every negotiation cycle, you hit the buffers on offers, and that threat has to be realised.
I've been with Plusnet for a year now, having reached the limit of negotiation with TalkTalk at my last renewal (I'd actually managed to get year on year reductions with them, despite a competitive starting point, but last year, there was little movement from standard pricing, so I moved).
Plusnet haven't been bad (despite any reputation). The line has been much more stable than with TalkTalk (different connection in the exchange), and the only downside was a couple of weeks of notable packet-loss (for multiple Plusnet users) in the back-haul (BT's equipment actually, and strongly refuted by Plusnet until it was fixed).
I've got a few cut-price offers from other suppliers up my sleeve, and Plusnet had been trying to get hold of me for the last couple of days - finally getting me today. (I like them to be chasing me for renewal, rather than vice versa). The subsequent dance around pricing was relatively painless - three sets of reductions in response to either silence or "is that the best you can do?", and when we'd got to the correct ball-park figure, a request to change my call-package resulted in a small uplift. (and a 12 month contract only)
So, hopefully no disruption at the end of my current term, and for a 50p a month rise, I've added 'unlimited' UK mobile calls to my package.
At an equivalent of £24.48 pm all-in for line rental, unlimited broadband, unlimited UK fixed-line calls, unlimited UK mobile calls, and CLI, I'm reasonably happy.
Another 12 months without the hassle of change.
(Note, this is on copper, not 'fibre'. The 16Mbps connection (13.5Mbps download) does everything I want, and makes it impossible to justify fibre, even with man-maths).
I always find it a bit of a pain, especially if the last renewal had introductory offers, etc. I hate the process of changing to a new supplier (which, of course, is often only a "threat" to be used, rather than a real prospect), and at some point in almost every negotiation cycle, you hit the buffers on offers, and that threat has to be realised.
I've been with Plusnet for a year now, having reached the limit of negotiation with TalkTalk at my last renewal (I'd actually managed to get year on year reductions with them, despite a competitive starting point, but last year, there was little movement from standard pricing, so I moved).
Plusnet haven't been bad (despite any reputation). The line has been much more stable than with TalkTalk (different connection in the exchange), and the only downside was a couple of weeks of notable packet-loss (for multiple Plusnet users) in the back-haul (BT's equipment actually, and strongly refuted by Plusnet until it was fixed).
I've got a few cut-price offers from other suppliers up my sleeve, and Plusnet had been trying to get hold of me for the last couple of days - finally getting me today. (I like them to be chasing me for renewal, rather than vice versa). The subsequent dance around pricing was relatively painless - three sets of reductions in response to either silence or "is that the best you can do?", and when we'd got to the correct ball-park figure, a request to change my call-package resulted in a small uplift. (and a 12 month contract only)
So, hopefully no disruption at the end of my current term, and for a 50p a month rise, I've added 'unlimited' UK mobile calls to my package.
At an equivalent of £24.48 pm all-in for line rental, unlimited broadband, unlimited UK fixed-line calls, unlimited UK mobile calls, and CLI, I'm reasonably happy.
Another 12 months without the hassle of change.
(Note, this is on copper, not 'fibre'. The 16Mbps connection (13.5Mbps download) does everything I want, and makes it impossible to justify fibre, even with man-maths).