Worse corporate inefficiency?
Oct 20, 2016 19:25:11 GMT
Post by Hofmeister on Oct 20, 2016 19:25:11 GMT
I have cause to inform an occupational pension provider of the death of one of its members in receipt of monthly benefit.
So I find the details of the provider on line, and email them as directed with all the required detail I think they would require.
I get this reply.
Please note we deal with all of our cases in a strict date order from the date they are received, so you can expect a reply in due course.
We are currently experiencing high volumes of requests and it may therefore be in the region of up to 8 weeks before you receive a reply from us, which is later than our usual response. However we will always endeavour to respond to you as soon as possible.
EIGHT EFFING WEEKS? WTF!
How can anyone in a business think that this is in any way acceptable, and worse, be proud enough to exclaim that in an automated reply. They have a duty to protect the assets of the scheme, yet they freely admit they are happy to allow two months of payments to go out before even looking at it.
Well thats fine, I have done my bit, they can whistle if they want to recover the overpayment.
So I find the details of the provider on line, and email them as directed with all the required detail I think they would require.
I get this reply.
Please note we deal with all of our cases in a strict date order from the date they are received, so you can expect a reply in due course.
We are currently experiencing high volumes of requests and it may therefore be in the region of up to 8 weeks before you receive a reply from us, which is later than our usual response. However we will always endeavour to respond to you as soon as possible.
EIGHT EFFING WEEKS? WTF!
How can anyone in a business think that this is in any way acceptable, and worse, be proud enough to exclaim that in an automated reply. They have a duty to protect the assets of the scheme, yet they freely admit they are happy to allow two months of payments to go out before even looking at it.
Well thats fine, I have done my bit, they can whistle if they want to recover the overpayment.
