Rob
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Post by Rob on Aug 10, 2024 22:58:34 GMT
The iX is probably to be written off because they can't be certain the battery is okay. So you'll get a new one rather than just a new bumper. Result  Seriously though think about the future. If this is repaired it will be flagged on websites and thus impact the resale value etc. Even photos could be available. I know minor damage but you need someone to provide some sort of certification for the battery. |
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Post by Humph on Aug 10, 2024 22:58:54 GMT
I can think of many reasons to avoid Cheshire. Certain retired people live there, driving polluting old diesels.... …and loving it! 😎 |
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bpg
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Post by bpg on Aug 11, 2024 9:55:26 GMT
Certainly knocks the shine off the weekend and your new car, WDB.
Hope it gets sorted to your satisfaction.
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WDB
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Post by WDB on Aug 12, 2024 8:44:23 GMT
Well, it’s now in the hands of BMW Accident Support. The gold braid offered me the services of their claims managers, who got off to a poor start on Sunday morning by calling me and demanding identification details without offering any of their own. But the BMW offering keeps it in the family and gets the repairs done in High Wycombe, which is reasonably convenient.
The BMW elf asked me whether the tailgate still operates correctly, which it does. But it just occurred to me to check the towbar, and that doesn’t. It whirrs a bit, then the LED in the button changes from green to flashing red. Not good, although it may be precautionary rather than a sign that anything’s actually deformed in there. Anyway, just got to go through the process now and get it fixed.
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Post by Humph on Aug 12, 2024 9:33:17 GMT
Try to get a good look at the floor of the boot before it goes for repair. Any deformation there isn’t good news. Hopefully though, it’s just cosmetic damage to the bumper that is easily solved.
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WDB
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Post by WDB on Aug 12, 2024 11:28:55 GMT
There's really nothing to see inside, just a fixed plastic insert for charging cable, tyre inflator and some oddments of my own. Underneath, as far as I can tell, it still looks normal, based on this snippet from a US Youtuber's inspection video, although mine has an oval hole in the angled smooth panel, through which I can see the folded towbar. But I'll let the experts advise from here on.  |
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Rob
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Post by Rob on Aug 12, 2024 20:17:58 GMT
The bumper has probably done it's thing for a low speed bump. But with the towbar inside maybe a bit is blocking it moving. Hope trying to deploy the towbar has not damaged it.
No doubt you'll see a high cost for the repair because that's what is keeping insurance premiums high. Especially if you get an equivalent loan car for the duration of the repair.
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WDB
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Post by WDB on Aug 16, 2024 13:46:43 GMT
Well, the experts have had their first look. The BMW Accident Support experience has not been as frictionless as I might have hoped, although Enterprise Exotic Collection (yes, really — made me wonder momentarily if I’d forgotten to clear my browsing history) has been quick off the mark to get me into something suitably premium at another insurer’s expense.
The rest is slower. Having nominated a BMW body shop and not received the promised call yesterday, I rang this morning to learn that I have to take it in first for an estimate, then back to collect the loan car while the actual repair is done. Only when I got there, they still hadn’t made the connection with the BMW AS case and I had to give them the reference myself.
Anyway, yes, it needs a new bumper and diffuser, and the towbar is going to be an expensive fix too. The car now throws a noisy set of errors about it when I open the door, although it calms down once I’ve cleared them and moved off. But trying to get the towbar to park itself again instead provoked it to emerge from its hole but not lock. The BMW people couldn’t make it retract either, so I now have an iX that looks like a priapic dog. Perhaps when Vić is back from France he’ll pop round and paint it red to complete the effect.
Now it’s two working days for the estimate alone, followed by as long as it takes to get the parts and only then do I get to take it in for repair and get the loan car. It’s been a trying week in various ways but this isn’t helping.
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Post by Humph on Aug 16, 2024 14:36:23 GMT
Black Audis y’see. They and their drivers are put on this earth to try us.
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Post by Humph on Aug 16, 2024 14:41:49 GMT
…anyway, forget about it for now, if the weather is nice and you can knock off early, take this and a glass of whatever into the garden and it’ll all be fine for a while… music.youtube.com/watch?v=w1Ipwm-Uy5s |
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Rob
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Post by Rob on Aug 16, 2024 18:41:43 GMT
At least it is being sorted. And new bumper/diffuser plus tow bar and it will be as good as new. Just hope the parts arrive quickly because you don't want to be seen with the tower visible like that do you.
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bpg
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Post by bpg on Aug 16, 2024 21:37:43 GMT
Well, the experts have had their first look. The BMW Accident Support experience has not been as frictionless as I might have hoped, although Enterprise Exotic Collection (yes, really — made me wonder momentarily if I’d forgotten to clear my browsing history) has been quick off the mark to get me into something suitably premium at another insurer’s expense. A lime green Lamborghini Urus would be quite the thing for your green credentials while the iX is off the road. My Volvo was rear ended in queuing traffic back in 2016, similar sort of damage, few scratches to the rear bumper, rear boot trim out of alignment. Volvo V60 provided while my car was being repaired, 44 page report including full colour photos of the strip down. Final bill was ~4k€ to the other drivers insurance company for my car repairs. My Volvo doesn't have a towbar. You might want to take a few photos of the boot as it is and create an inventory of what's in there because it will all have to come out when they do the two days investigation and check the underlying metalwork as Humph mentioned earlier. |
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Rob
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Post by Rob on Aug 16, 2024 22:58:03 GMT
Back a few years ago a delivery lorry let the rear door swing in the wind into the road. It hit the Superb on the door mirror and scratched a few panels on the side. The courier company were good but the company lease company insisted they took control. So an equivalent car provided (a Superb albeit a lesser model) and the bill for the repairs I cheekily asked at the body shop was about £2.5k. That was 2019?
The rear bumper, diffuser and tow bar for the iX will be much more. Add on the hire car costs and my guess is £8k.
Lucky it wasn't at the front because each light unit is probably a few thousand each.
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Rob
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Post by Rob on Aug 16, 2024 22:58:40 GMT
And if this was me, I'd ask BMW to provide something about the battery being 100% okay.
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Post by Humph on Aug 17, 2024 9:21:58 GMT
If there’s something else going on in your life that currently feels disruptive WDB, it can indeed turn up the irritation volume on relatively minor issues like getting your car sorted out.
Having spent a lifetime in a working environment that tended to lurch, often fairly unpredictably from periods of euphoria to abject misery and back again several times a year, if I learned nothing else it was to accept that I suppose, to be happy for the good times and not to resent or dwell on the bad ones too much.
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