Now that's Customer Service
Dec 24, 2020 20:40:23 GMT
Post by tyrednexited on Dec 24, 2020 20:40:23 GMT
Sometime this afternoon I downloaded a FLAC album (Tinariwen if anyone is interested in "Sahara Blues") from a reputable site. Son is buying it me for Christmas.
Unzipped it and did a minor bit of editing for album art.
The third track, though tagged at 5:45 in duration, stopped at 2:40 and then rather screwed the timing up on further tracks.
Putting it through Foobar2000, to test ripping it to MP3 (for the car(s)) caused Foobar to declare it was actually FUBAR.
Downloaded and unzipped again, and tried it without any editing, with the same result.
So, at 15:45 I contacted Customer Services.
At 19:28* (tonight, Christmas Eve!) I received a response apologising, confirming it was corrupt, it would have to be reloaded by the label, and that, though it would happen, they knew not when. BUT, the album exists on the site under two separate releases (different label, exactly the same content), so, the kind lady had loaded the individual track from the other release (it can be purchased by track) into my downloads.
With a bit of copying and tag editing, I've rebuilt a complete, uncorrupted album (and will be able to download the amended version as and when, if I wish).
The version I originally chose was simply random, if I'd chosen the other I suspect I'd not have experienced any issues.
* The Customer Services dept. is probably in the States, ("Jane Smith" actually signed herself as Anna) and thus rather behind us in time, but it is still impressive.
Unzipped it and did a minor bit of editing for album art.
The third track, though tagged at 5:45 in duration, stopped at 2:40 and then rather screwed the timing up on further tracks.
Putting it through Foobar2000, to test ripping it to MP3 (for the car(s)) caused Foobar to declare it was actually FUBAR.
Downloaded and unzipped again, and tried it without any editing, with the same result.
So, at 15:45 I contacted Customer Services.
At 19:28* (tonight, Christmas Eve!) I received a response apologising, confirming it was corrupt, it would have to be reloaded by the label, and that, though it would happen, they knew not when. BUT, the album exists on the site under two separate releases (different label, exactly the same content), so, the kind lady had loaded the individual track from the other release (it can be purchased by track) into my downloads.
With a bit of copying and tag editing, I've rebuilt a complete, uncorrupted album (and will be able to download the amended version as and when, if I wish).
The version I originally chose was simply random, if I'd chosen the other I suspect I'd not have experienced any issues.
* The Customer Services dept. is probably in the States, ("Jane Smith" actually signed herself as Anna) and thus rather behind us in time, but it is still impressive.
Seems they don't do Christmas where they are. I'll not say the company and probably if I mention to country someone could guess.
